RMA Process

RMA Policy

Before sending your product in, you will need to fill in Cervoz RMA Request form and obtain an RMA number from us. Our staff is available at any time to provide you with the most friendly and immediate service. Please download your RMA request form here: RMA Request Form 

  • Customers must fill in Cervoz’ Return Merchandise Authorization (RMA) Request Form and obtain an RMA number prior to returning a defective product to Cervoz for service.

  • Customers must collect all the information about the problems encountered and note anything abnormal and describe the problems on the RMA Request Form for the RMA number application process.

  • Charges may be incurred for certain repairs. Cervoz will charge for repairs to products whose warranty period has expired. Cervoz will also charge for repairs to products if the damage resulted from acts of God, environmental or atmospheric disturbances, or other external forces through misuse, abuse, or unauthorized alteration or repair. If charges will be incurred for a repair, Cervoz lists all charges, and will wait for customer’s approval before performing the repair.

  • Customers agree to insure the product or assume the risk of loss or damage during transit, to prepay shipping charges, and to use the original shipping packaging or equivalent.

  • Customers can send back faulty products with or without accessories (manuals, cable, etc.). If the components were suspected as part of the problems, please note clearly.

RMA Flow Chart